Scope of This Policy

This policy applies to eligible merchandise purchased directly through Snappy Golf Cars.

It should be read together with our Terms & Conditions , Shipping & Delivery Policy , and Cancellation Policy .

Where a particular product listing, invoice, quotation, order confirmation, manufacturer warranty, or separately agreed written term provides additional product-specific information, those terms should also be reviewed.

14-Day Return Request Period

Customers may generally request a return for an eligible product within 14 days of confirmed delivery.

The 14-day period begins on the date the applicable carrier confirms delivery to the customer’s supplied shipping address.

Submitting a request within 14 days does not automatically mean every product qualifies for return.

The product must also satisfy the eligibility requirements described in this policy.

Return Eligibility Requirements

To qualify for an ordinary return, a product should generally meet the following requirements:

• The return request is made within the applicable 14-day period.
• The product is in substantially the same condition in which it was received.
• The product has not been materially altered after delivery.
• The product has not been damaged through misuse, neglect, accident, or improper installation.
• Accessories, components, manuals, keys, chargers, and other included items are returned where applicable.
• The customer can provide valid proof of purchase.
• The product is not excluded from return under this policy.
• The return has been authorized before shipment back to Snappy Golf Cars.

Eligibility may vary for complete golf carts, customized products, pre-orders, special orders, electrical components, or other products with product-specific return limitations.

Return Condition Requirements

Customers are responsible for taking reasonable care of products while they are in their possession.

Returned items should be clean and complete and should not contain damage that occurred after delivery because of customer misuse.

Where original packaging is reasonably available, customers should retain and use it when returning the product because proper packaging reduces the risk of transportation damage.

Product condition may be documented with photographs before return shipment where appropriate.

Please also review our Product Condition Policy for information about how products are described when sold.

How to Request a Return

Before returning any item, contact Snappy Golf Cars.

Your return request should include enough information for us to identify the transaction and understand the reason for the request.

Please provide:

• Your full name.
• Your order number.
• The product you wish to return.
• The date the product was delivered.
• The reason for the return.
• Relevant photographs if the product is damaged, defective, or incorrect.
• Your preferred contact information.

Requests can be sent to: contact@snappygolfcars.com

Return Process

The general return process is:

Return Authorization

A return should not be shipped until Snappy Golf Cars has confirmed the appropriate return procedure.

Depending on the product, return instructions may include:

• The correct return destination.
• Packaging requirements.
• Freight arrangements.
• Required documentation.
• Applicable carrier instructions.
• Reference or authorization information.

Proof of Purchase

Proof of purchase may be required before a return or refund can be processed.

Acceptable information may include:

• Order number.
• Order confirmation email.
• Sales invoice.
• Receipt.
• Other transaction documentation issued by Snappy Golf Cars.

Returns of Complete Golf Carts

Complete golf carts require special handling because of their size, weight, value, and transportation requirements.

A golf cart return must be authorized before transportation is arranged.

Customers should not independently ship or transport a golf cart back without first confirming the appropriate return method.

Golf cart returns may require:

• Freight transportation.
• A scheduled pickup.
• Vehicle inspection.
• Photographs documenting condition.
• Verification of included keys, charger, accessories, and components.
• Confirmation that no unauthorized modification occurred after delivery.

Return freight responsibility depends on the reason for the return and the circumstances of the transaction.

Return Shipping Costs

Responsibility for return shipping depends on why the product is being returned.

Change-of-Mind or Customer-Requested Returns

Where an eligible product is being returned because the customer changed their mind, ordered the incorrect product, or no longer wishes to keep the item, the customer may be responsible for applicable return transportation costs.

Incorrect, Damaged, or Defective Products

Where Snappy Golf Cars confirms that the wrong item was shipped, a product arrived damaged in transit, or another issue attributable to fulfillment occurred, we will review the circumstances and provide appropriate return instructions.

Do not incur significant freight costs without authorization and then assume reimbursement will automatically be available.

Shipping Damage

Customers should inspect deliveries promptly.

Visible freight or shipping damage should preferably be reported to Snappy Golf Cars within 48 hours of delivery.

This helps us investigate the matter with the carrier while evidence is still available.

When reporting shipping damage, please provide:

• Order number.
• Description of damage.
• Photographs of the product.
• Photographs of the shipping packaging or wrapping.
• Photographs of labels where relevant.
• Freight receipt showing any damage notation, where applicable.

Retain packaging and shipping materials until the issue has been reviewed.

Shipping procedures are explained further in our Shipping & Delivery Policy .

Incorrect Products

If you receive a product materially different from the product listed on your confirmed order, contact Snappy Golf Cars promptly.

Do not install, modify, extensively use, or discard packaging for an incorrectly shipped item until we have reviewed the issue.

We may request photographs or identifying information so we can confirm the product received.

Defective Products

If you believe a product contains a defect, contact us with details of the problem.

We may request reasonable troubleshooting information, photographs, video, serial information, or other evidence needed to understand the reported issue.

Depending on the product and circumstances, the issue may be addressed through:

• Troubleshooting assistance.
• Replacement of an eligible component.
• Return authorization.
• Manufacturer warranty procedures.
• Another appropriate resolution.

A defect claim should not be confused with damage caused after delivery through accident, misuse, neglect, incorrect installation, or unauthorized modification.

Non-Returnable or Restricted Products

Certain products may not qualify for ordinary change-of-mind returns or may have additional eligibility restrictions.

Examples may include:

• Custom-configured golf carts after customization has begun.
• Special-order merchandise purchased specifically for a customer.
• Products materially altered after delivery.
• Products damaged through misuse or neglect.
• Installed electrical or electronic components where installation affects resale or safety.
• Products missing substantial parts or included accessories.
• Items explicitly identified as final sale before purchase.
• Other products that cannot reasonably be resold because of customer-caused condition changes.

This does not eliminate rights a customer may have when merchandise arrives damaged, defective, materially misdescribed, or where applicable law requires another remedy.

Custom & Modified Golf Carts

A custom or modified golf cart may be prepared specifically according to the customer’s selected configuration.

Examples can include customer-selected accessories, appearance options, equipment, wheels, seating, lighting, or other modifications.

Once customization has begun, ordinary cancellation and return rights may be limited because time, labor, and materials may already have been committed specifically to the order.

Customers should review any specific terms applicable to a custom transaction before authorizing the work.

Pre-Order Returns & Cancellations

Products purchased on pre-order may have different fulfillment timelines from in-stock merchandise.

Before shipment, cancellation eligibility is governed by our Pre-Order Policy and Cancellation Policy .

After an eligible pre-order product has been delivered, applicable return eligibility will be assessed according to this Refund & Returns Policy and any product-specific terms disclosed before purchase.

Exchanges

Customers seeking a different size, model, configuration, part, or product should contact Snappy Golf Cars.

Exchange availability depends on:

• Return eligibility of the original product.
• Availability of the replacement product.
• Price differences.
• Shipping or freight requirements.
• Condition of the original item.

In some cases, the appropriate process may involve returning the original product and placing a separate order for the replacement.

Returned Product Inspection

Returned merchandise may be inspected after receipt before a refund is finalized.

Inspection may include verification of:

• Product identity.
• Serial or model information where applicable.
• Physical condition.
• Signs of use.
• Missing components.
• Unauthorized modifications.
• Damage occurring after delivery.
• Included accessories and packaging where relevant.

If the returned item materially differs from the condition represented in the return request, Snappy Golf Cars may contact the customer before completing the return.

Refund Approval

A refund is approved after the applicable return has been received, reviewed, and determined to satisfy the requirements of this policy.

Customers may be notified when the return has been approved or if additional information is needed.

Approval may also depend on resolution of any related freight, carrier, payment, fraud, or warranty issue.

Refund Processing Time

Once a return has been received, inspected, and approved, Snappy Golf Cars generally processes the applicable refund within 5–10 business days.

This is our processing period.

After Snappy Golf Cars submits the refund, additional time may be required for the customer’s:

• Bank.
• Card issuer.
• Payment processor.
• Other financial institution.

to display the credit on the customer’s account.

Refund Method

Approved refunds are generally issued to the original payment method used for the purchase.

This helps maintain transaction security and accurate payment records.

If the original payment method is no longer available, contact us. Any alternative refund method must be legitimate, appropriately verified, and permitted by applicable payment-provider rules.

For additional payment information, see our Payment Policy .

Original Shipping Charges

Whether original shipping charges are refundable depends on the reason for the return and the circumstances of the order.

For customer-requested returns unrelated to an error, defect, or shipping problem attributable to Snappy Golf Cars, original freight or shipping charges may not be refundable where those transportation services have already been completed.

Where an order is returned because Snappy Golf Cars shipped the incorrect product or another confirmed fulfillment issue occurred, the appropriate shipping resolution will be reviewed as part of the return.

Partial Refunds

In certain circumstances, a returned product may qualify for less than the full merchandise value where permitted by applicable law.

Examples may include cases where the returned product:

• Is missing components originally supplied with it.
• Has been materially used beyond reasonable inspection.
• Has customer-caused damage.
• Has been altered without authorization.
• Is returned in a materially different condition from when delivered.

Any adjustment will be based on the circumstances of the return and applicable law.

Late or Missing Refunds

If Snappy Golf Cars confirms that your refund has been processed but you do not yet see it:

1. Check the original payment account again.
2. Contact your card issuer or financial institution.
3. Allow for normal financial-institution posting times.
4. Contact Snappy Golf Cars if further confirmation is required.

Refund posting time is partly controlled by the financial institution after our refund has been submitted.

Cancelled Orders vs. Returned Orders

Cancellation and return are different processes.

Please review our Cancellation Policy before attempting to cancel an order.

Refused Deliveries

Refusing a shipment is not automatically the same as obtaining an authorized return.

If a shipment is refused without prior authorization, additional freight, storage, return transportation, or carrier charges may occur.

If the shipment appears materially damaged when it arrives, document the damage and contact Snappy Golf Cars promptly for guidance.

Failed or Undeliverable Shipments

If an order is returned because a customer provided an incorrect address, failed to attend a scheduled freight delivery, refused an undamaged shipment without authorization, or otherwise prevented successful delivery, additional costs may apply.

These may include:

• Return freight.
• Redelivery charges.
• Storage charges.
• Address correction fees.
• Carrier re-routing fees.

See our Shipping & Delivery Policy for additional details.

Unauthorized Returns

Products returned without prior authorization may be difficult to identify, inspect, and process.

Unauthorized shipments may therefore experience significant delays.

Snappy Golf Cars is not responsible for products shipped to an incorrect location because the customer did not obtain return instructions beforehand.

Product Authenticity Concerns

If you believe a product received from Snappy Golf Cars materially differs from the authenticity or manufacturer information provided at purchase, contact us promptly.

Please provide your order information and any supporting details relevant to the concern.

Our general standards regarding product representation are explained in the Product Authenticity Policy .

Promotional Purchases

Products purchased during a promotion remain subject to this Refund & Returns Policy unless the applicable promotion clearly disclosed different lawful terms before purchase.

Refund values are normally based on the amount actually paid for the applicable product rather than a higher non-promotional price.

Promotional requirements are described in our Promotional Terms & Conditions .

Chargebacks & Payment Disputes

If you believe there is a genuine problem with an order, we encourage you to contact Snappy Golf Cars first so we have an opportunity to “`