Scope of This Policy

This policy applies to products specifically identified or sold by Snappy Golf Cars as pre-orders, advance orders, incoming stock, or other future-availability purchases.

Ordinary in-stock products are generally governed by our normal ordering, payment, shipping, cancellation, and return policies.

How a Pre-Order Is Identified

Where reasonably applicable, a product offered on a pre-order basis should be identified through the product page, checkout information, order documentation, written quotation, invoice, or another transaction communication.

Customers should review product information carefully before completing a pre-order.

Why Products May Be Offered for Pre-Order

A product may be offered for pre-order because:

• New inventory is expected to arrive.
• A product is awaiting manufacturer or supplier availability.
• A particular golf cart model is being sourced.
• A product requires production or preparation.
• Inventory has been announced but is not yet ready for shipment.
• A limited allocation is expected.
• Another future-availability condition applies.

Pre-Order Availability Is Not Immediate Availability

Pre-order products should not be treated as ordinary in-stock merchandise ready for immediate dispatch.

Estimated Availability Dates

Snappy Golf Cars may provide an estimated availability, arrival, processing, or shipping period for a pre-order.

Unless expressly guaranteed in writing, such dates are estimates rather than guaranteed delivery deadlines.

Estimated dates may be affected by:

• Manufacturer schedules.
• Supplier schedules.
• Inventory allocation.
• Production delays.
• Transportation delays.
• Carrier delays.
• Customs or import delays.
• Weather.
• Product preparation.
• Other circumstances outside our reasonable control.

Estimated Delivery Dates

An estimated product-availability date and an estimated customer delivery date are not necessarily the same.

Once inventory becomes available, the product may still require:

• Payment verification.
• Order verification.
• Inspection.
• Preparation.
• Customization where applicable.
• Packaging.
• Carrier pickup.
• Freight scheduling.

How the Pre-Order Process Works

Pre-Order Payment Requirements

Payment requirements may differ depending on the product and transaction.

Unless a different arrangement is expressly agreed in writing, payment is generally due according to the amount and payment instructions presented for the applicable order.

A pre-order may involve:

• Full payment when the order is submitted.
• An approved deposit.
• An approved balance due before shipment or delivery.
• Another arrangement expressly agreed by Snappy Golf Cars.

Complete payment information is available in our Payment Policy .

Deposits

Certain pre-orders may involve a deposit where specifically approved.

The applicable transaction should identify:

• The deposit amount.
• The remaining balance.
• When the balance becomes due.
• Any cancellation conditions affecting the deposit.
• Any product-specific requirements.

Customers should not assume that every pre-order qualifies for deposit-based payment.

Outstanding Balances

If a pre-order is subject to an outstanding balance, the balance must normally be paid according to the applicable written terms before the product is released for shipment or delivery.

Failure to pay an agreed balance may delay fulfillment and may eventually result in cancellation where permitted by the applicable transaction terms.

Payment Verification

Pre-orders remain subject to normal payment and fraud-prevention checks.

Snappy Golf Cars may request additional information where reasonably necessary to verify:

• Customer identity.
• Billing information.
• Shipping information.
• Payment authorization.
• Other legitimate transaction details.

Product Allocation

Where inventory is limited, Snappy Golf Cars may allocate incoming products to eligible pre-orders based on legitimate fulfillment considerations.

The existence of a pre-order does not guarantee unlimited inventory.

If available inventory is insufficient to fulfill all expected pre-orders, affected customers will be contacted where appropriate.

Product Availability Changes

Manufacturer, supplier, or inventory circumstances may occasionally change after a pre-order has been submitted.

A product may:

• Arrive later than expected.
• Become unavailable.
• Be discontinued.
• Receive an updated manufacturer specification.
• Be replaced by a successor model.
• Experience an allocation reduction.

Where a material change affects an order, Snappy Golf Cars will review the appropriate customer resolution.

Pre-Order Delays

Pre-order delays can occur because the product depends on future inventory or supply-chain events.

A delay does not automatically mean an order has been lost or cancelled.

Where a significant delay becomes known, we may provide updated information using the contact details associated with the order.

Communication About Delays

Customers are responsible for providing accurate contact information and monitoring relevant email or telephone communications.

If a pre-order is delayed, communications may include:

• Updated estimated availability.
• Updated shipping expectations.
• Product availability changes.
• Outstanding payment requirements.
• Alternative options where appropriate.

Pre-Order Cancellation Requests

Customers who wish to cancel a pre-order should contact Snappy Golf Cars as soon as possible.

Cancellation eligibility depends on the actual stage of the transaction.

Relevant considerations may include whether:

• The product has been allocated.
• The product has been specially sourced.
• Custom work has begun.
• The product has entered preparation.
• Shipping has begun.
• Non-recoverable transaction costs have already been incurred.

24-Hour Cancellation Rule

Consistent with our general Cancellation Policy , eligible orders may generally be requested for cancellation within 24 hours of purchase.

However, a request submitted within 24 hours does not override transaction-specific limitations where a product has already been allocated, specially sourced, customized, or otherwise committed for the customer.

Snappy Golf Cars must confirm that the cancellation has been accepted.

Cancellation After the Initial 24 Hours

Customers may still contact Snappy Golf Cars after the initial 24-hour period to ask whether cancellation remains possible.

Approval will depend on the stage of sourcing, allocation, preparation, customization, or shipment.

Custom Pre-Orders

A pre-order involving customer-selected modifications may become subject to stricter cancellation limitations once customization begins.

Custom work can include:

• Seat configurations.
• Wheels or tires.
• Lighting.
• Installed accessories.
• Appearance modifications.
• Other customer-specific work.

Specially Sourced Pre-Orders

Where a product is sourced specifically in response to a customer's order, cancellation may become restricted after Snappy Golf Cars commits to obtaining that product.

Customers should carefully review any product-specific quotation or written pre-order terms.

Cancellation Refunds

Where cancellation is approved and payment has already been collected, any applicable refund will generally be returned to the original payment method.

Once an eligible refund is approved, Snappy Golf Cars generally processes the refund within approximately 5–10 business days.

Additional posting time may be required by the customer's bank or payment provider.

If Snappy Golf Cars Cannot Fulfill the Pre-Order

If Snappy Golf Cars determines that an ordered product cannot reasonably be supplied, we may:

• Contact the customer regarding the unavailable product.
• Offer an appropriate alternative where one exists.
• Allow the customer to decline the alternative.
• Cancel the affected item or order.
• Issue an applicable refund for amounts paid toward the unavailable item.

Substitute or Alternative Products

Snappy Golf Cars will not intentionally substitute a materially different product without appropriate customer communication.

If an original pre-order product becomes unavailable and a reasonable alternative exists, we may present the alternative to the customer.

The customer may review the alternative before accepting where customer approval is required.

Manufacturer Specification Changes

Manufacturers may occasionally make reasonable production or specification updates between product announcement and final availability.

Where a material change affects an ordered product, Snappy Golf Cars will make reasonable efforts to address the issue appropriately.

Pre-Order Pricing

The price applicable to a pre-order is generally the properly presented price or agreed amount for that transaction, subject to correction of an obvious pricing or listing error.

Where a quotation or invoice specifies a different approved arrangement, the applicable written transaction terms control.

Price Changes After a Pre-Order

Later changes to ordinary website pricing do not automatically change the amount of an already accepted pre-order unless the applicable transaction specifically provides otherwise or an obvious pricing error must be corrected.

Promotions & Pre-Orders

A promotion applies to a pre-order only if the applicable promotional terms permit it.

Customers should not assume that general coupon codes, free-shipping offers, or discounts apply automatically to pre-order products.

See our Promotional Terms & Conditions .

Shipping After a Pre-Order Becomes Available

Once the pre-order product is available and applicable payment, preparation, and verification requirements are complete, the order can proceed toward shipping.

Standard in-stock orders are generally processed within 1–3 business days, but a pre-order may require additional preparation after inventory becomes available.

Complete shipping information is available in our Shipping & Delivery Policy .

Golf Cart Freight Delivery

Complete golf carts may require freight transportation.

Once a pre-ordered golf cart becomes available, additional time may be required for:

• Final preparation.
• Inspection.
• Payment completion.
• Carrier coordination.
• Freight scheduling.
• Delivery appointment arrangements.

Customers should ensure their telephone number and delivery address remain accurate.

Tracking Information

Tracking or freight information may be provided once the applicable shipment is prepared and the carrier information becomes available.

Tracking is not normally available merely because a pre-order has been placed; the product must first progress to the shipping stage.

Shipping Address Changes

Customers should contact Snappy Golf Cars as soon as possible if the delivery address for a pre-order changes before shipment.

Address changes are not guaranteed after the order enters shipping or freight transportation.

Carrier re-routing or address correction may result in additional costs where applicable.

Returns After Delivery

Once a pre-order has been fulfilled and delivered, any eligible return is governed by the Refund & Returns Policy .

Eligible return requests generally need to be made within 14 days of confirmed delivery, subject to the product's eligibility and applicable exclusions.

Custom, made-to-order, modified, or specially sourced items may have limited or unavailable return rights.

Pre-Order vs. Return

Damaged Pre-Order Deliveries

A pre-order that arrives damaged is handled as a delivery-damage issue rather than an ordinary pre-order cancellation.

Visible shipping damage should preferably be reported within 48 hours of delivery.

Customers should retain packaging and provide clear photographs where reasonably requested.

Incorrect Products

If the product delivered differs materially from the product ordered, contact Snappy Golf Cars promptly with:

• Order number.
• Description of the issue.
• Photographs where useful.
• Product-identification information where applicable.

We will review the transaction and applicable resolution.

Product Condition

A product's pre-order status does not change the condition in which that product is represented for sale.

Customers should review the applicable listing and our Product Condition Policy for information about how product condition is represented.

Product Authenticity

Products offered through pre-order remain subject to the same product-representation standards as other Snappy Golf Cars merchandise.

Additional information can be found in our Product Authenticity Policy .

International Pre-Orders

Where an international pre-order is accepted, additional transportation, customs, import, and delivery requirements may apply.

International customers may be responsible for applicable:

• Import duties.
• Customs charges.
• Taxes.
• Brokerage fees.
• Destination-country charges.

International delivery estimates can also be affected by customs processing and transportation requirements.

Force Majeure & Events Outside Reasonable Control

Pre-order fulfillment may be affected by circumstances outside Snappy Golf Cars' reasonable control.

Examples may include:

• Severe weather.
• Natural disasters.
• Transportation disruptions.
• Carrier interruption.
• Supplier disruption.
• Manufacturer delay.
• Government action.
• Customs delays.
• Labor disruption.
• Other force-majeure events.

Customer Contact Information

Customers are responsible for maintaining accurate contact information while a pre-order remains open.

Please notify Snappy Golf Cars if your:

• Email address changes.
• Telephone number changes.
• Shipping address changes.
• Other material order information changes.

Customer Responsibilities

Customers placing pre-orders should:

• Confirm that the product is being offered as a pre-order.
• Review estimated availability information.
• Understand that estimates may change.
• Provide accurate contact information.
• Provide an accurate delivery address.
• Meet applicable payment requirements.
• Monitor communications regarding the order.
• Contact us promptly if cancellation is required.
• Review shipping and return conditions.

Snappy Golf Cars' Responsibilities

Snappy Golf Cars will make reasonable efforts to:

• Clearly identify pre-order products where applicable.
• Provide available estimated timing information.
• Maintain appropriate transaction records.
• Communicate material availability changes where appropriate.
• Process qualifying cancellations according to applicable terms.
• Process approved refunds according to our refund procedures.
• Arrange shipment after applicable fulfillment requirements are satisfied.
• Respond to legitimate customer questions about active pre-orders.

Privacy & Pre-Order Information

Snappy Golf Cars may maintain information relating to a pre-order for purposes including payment, customer communication, order fulfillment, shipping, recordkeeping, fraud prevention, cancellation, and customer service.

Personal information is handled according to our Privacy Policy .

Pre-Order Policy Updates

Snappy Golf Cars may update this Pre-Order Policy when reasonably necessary to reflect changes in inventory practices, suppliers, manufacturers, payment processes, shipping operations, or applicable requirements.

The current version will be published on this page.

Transaction-specific written terms applicable to an existing order will continue to be considered where relevant.