Scope of This Cancellation Policy

This policy applies to cancellation requests involving eligible purchases made directly from Snappy Golf Cars.

It should be read together with our:

• Terms & Conditions
• Payment Policy
• Shipping & Delivery Policy
• Refund & Returns Policy
• Pre-Order Policy

General 24-Hour Cancellation Request Period

Customers may generally request cancellation within 24 hours of placing an order, provided the order has not already progressed beyond an eligible cancellation stage.

The 24-hour period begins when the order is submitted.

Even when a request is made within 24 hours, cancellation may no longer be available if processing has already advanced significantly.

When an Order May Be Eligible for Cancellation

A cancellation request is most likely to be available where the order:

• Was recently submitted.
• Has not shipped.
• Has not entered freight transportation.
• Has not undergone customer-specific customization.
• Has not entered irreversible special preparation.
• Has not been specially sourced or committed for the customer.
• Has not otherwise progressed beyond a cancellable stage.

When Cancellation May No Longer Be Available

An order may become ineligible for cancellation once Snappy Golf Cars or an applicable service provider has materially begun fulfillment.

Examples include:

• The order has shipped.
• The order has been released to a freight carrier.
• Custom work has begun.
• A special-order product has been specifically sourced.
• Customer-selected modifications have been installed.
• The product has entered final preparation for delivery.
• Non-recoverable third-party costs have already been incurred.

How to Request Cancellation

To request cancellation, contact Snappy Golf Cars as soon as possible.

Email: contact@snappygolfcars.com

Your request should include:

• Your full name.
• Your order number.
• The product or products involved.
• The date the order was placed.
• A clear statement that you wish to cancel.
• Your preferred contact information.

Cancellation Process

Cancellation Is Not Effective Until Confirmed

A cancellation request is not complete until Snappy Golf Cars confirms that the order has actually been cancelled.

Customers should not assume cancellation simply because:

• An email was sent.
• A voicemail was left.
• A website message was submitted.
• The customer no longer wishes to receive the order.

This is important because an order may continue moving through fulfillment until the cancellation can be reviewed.

Orders Already Shipped

Once an order has shipped, ordinary cancellation may no longer be possible.

The order may instead become subject to our Refund & Returns Policy after delivery.

Golf Cart Freight Orders

Complete golf carts frequently require freight coordination.

Once a golf cart has been prepared, assigned to a carrier, loaded, dispatched, or otherwise entered freight transportation, cancelling the transaction may no longer be possible.

Freight cancellation may also involve costs already incurred for:

• Carrier scheduling.
• Pickup arrangements.
• Transportation.
• Storage.
• Re-routing.
• Return freight.

Shipping information is available in our Shipping & Delivery Policy .

Custom & Modified Golf Carts

Custom or modified golf carts may become non-cancellable once customer-specific work begins.

Custom work may include:

• Customer-selected wheels or tires.
• Seat configurations.
• Lighting.
• Accessories.
• Appearance modifications.
• Equipment installation.
• Other customer-requested changes.

Because custom work can involve labor, materials, sourcing, and preparation specifically for one customer, cancellation rights may be limited once work begins.

Special-Order Products

A special-order product may be ordered or sourced specifically in response to a customer's purchase.

Once Snappy Golf Cars has committed to obtaining that product, cancellation may be restricted.

Customers should review special-order terms carefully before authorizing the transaction.

Pre-Order Cancellations

Pre-order transactions may have different cancellation considerations because the product may not yet be immediately available for shipment.

Cancellation eligibility can depend on:

• The stage of the pre-order.
• Whether the product has been allocated.
• Whether sourcing has begun.
• Whether payment arrangements have been committed.
• Any product-specific pre-order terms.

Review our Pre-Order Policy .

Cancellation of Parts & Accessories

Parts and accessories may generally be cancelled if the request is made promptly and the product has not already been processed or shipped.

Once shipment occurs, the applicable return procedure may instead apply.

Payment Authorization Holds

If an order is cancelled before a payment has fully settled, the customer's bank or card issuer may still temporarily show a pending authorization.

The timing for releasing an authorization hold is generally controlled by the applicable bank or payment provider.

This can differ from a completed charge that must later be refunded.

Refunds Following an Approved Cancellation

Where payment has already been collected and the cancellation is approved, the applicable refund will generally be issued to the original payment method.

Once approved, Snappy Golf Cars generally processes applicable refunds within approximately 5–10 business days.

Additional posting time may be required by the customer's bank, card issuer, or payment provider.

Original Payment Method

Refunds associated with approved cancellations are generally returned to the payment method originally used for the transaction.

This helps protect customers and maintain accurate transaction records.

Additional payment information is available in our Payment Policy .

Bank Transfer or ACH Cancellations

Where an order was paid by approved bank transfer or ACH, any applicable refund process may depend on the status of the original payment and appropriate verification of the transaction.

Customers should not send alternative banking instructions by email unless requested through a legitimate and verified customer service process.

Deposits

Certain custom, special-order, fleet, or other approved transactions may involve a deposit.

Cancellation treatment of a deposit depends on the written terms applicable to that specific transaction.

These terms may consider whether:

• Work has begun.
• Materials have been purchased.
• A product has been specifically sourced.
• Non-recoverable costs have been incurred.
• The deposit was expressly described as subject to specific conditions.

Partial Cancellation

If an order contains multiple products, a customer may ask to cancel only part of the order.

Partial cancellation depends on whether the affected items remain eligible for cancellation.

Removing items can also affect:

• Shipping charges.
• Promotional eligibility.
• Minimum-order discounts.
• Freight requirements.
• Other transaction totals.

Promotional Orders

Orders placed using a discount or promotion remain subject to this Cancellation Policy.

If a promotional order is cancelled, the promotional code or offer is not automatically reissued.

Whether it can be used again depends on whether the promotion remains active and its eligibility rules.

See our Promotional Terms & Conditions .

Order Changes vs. Order Cancellation

A customer who wishes to change rather than cancel an order should contact Snappy Golf Cars as soon as possible.

Changes may include:

• Changing a product.
• Changing a quantity.
• Changing an accessory.
• Changing a shipping address.
• Changing a configuration.

Order changes are not guaranteed after processing begins.

Address Changes

A shipping-address change is not the same as cancellation.

Customers should contact us immediately if an address is incorrect.

Once shipping or freight transportation has started, an address change may be unavailable or may result in carrier re-routing or additional charges.

Refusing Delivery Is Not a Cancellation Method

Customers should not use delivery refusal as a substitute for contacting Snappy Golf Cars to request cancellation.

Refusing an undamaged authorized shipment may result in:

• Return freight charges.
• Storage charges.
• Carrier fees.
• Redelivery charges.
• Other transportation costs.

Damaged Shipment Situations

If a shipment reaches you with visible transportation damage, the issue should be handled as a delivery-damage matter rather than treated as an ordinary pre-shipment cancellation.

Visible shipping damage should preferably be reported within 48 hours of delivery.

Customers should document the product and packaging and follow the procedures in our Shipping and Refund & Returns policies.

Out-of-Stock or Unavailable Products

In some circumstances, Snappy Golf Cars may need to cancel an order or affected product because it becomes unavailable.

Where this occurs after payment has been collected, the applicable amount will be refunded.

We may also contact the customer to discuss available alternatives where appropriate.

Pricing or Listing Errors

Snappy Golf Cars may cancel an affected order when a material pricing, technical, inventory, or listing error is identified before fulfillment.

Where appropriate, customers may instead be offered an opportunity to confirm the order using corrected information.

Payment Verification Issues

An order may be cancelled when payment cannot be successfully authorized or verified.

This can include:

• Declined payment.
• Unverified billing information.
• Suspected unauthorized payment.
• Suspected fraud.
• Failure to complete an agreed payment requirement.

Fraud Prevention

Snappy Golf Cars may cancel, hold, or refund an order where there is reasonable evidence that the transaction is fraudulent, unauthorized, or materially inconsistent with legitimate customer activity.

Fraud-prevention actions are intended to protect both customers and Snappy Golf Cars.

Cancellation Summary by Order Status

Cancellation After the 24-Hour Period

Customers may still contact Snappy Golf Cars after the initial 24-hour period to ask whether cancellation remains possible.

However, cancellation is not guaranteed and will depend on the actual stage of processing.

The earlier a cancellation request is submitted, the greater the likelihood that fulfillment can be stopped before additional work or transportation occurs.

Cancellation Fees or Costs

Snappy Golf Cars does not automatically impose a cancellation fee on every eligible cancellation.

However, where permitted and applicable, a cancellation involving custom work, special sourcing, freight, storage, or other non-recoverable transaction-specific costs may be subject to reasonable charges previously disclosed or otherwise permitted by the applicable transaction terms.

Customer Responsibilities

Customers requesting cancellation should:

• Contact Snappy Golf Cars as soon as possible.
• Provide the correct order number.
• Provide accurate contact information.
• Clearly identify the products to be cancelled.
• Wait for confirmation before assuming the order is cancelled.
• Not refuse delivery without first seeking guidance.
• Respond promptly if additional verification is required.

Our Responsibilities

Snappy Golf Cars will make reasonable efforts to:

• Review cancellation requests promptly.
• Determine the actual fulfillment status.
• Stop eligible orders where reasonably possible.
• Communicate when cancellation is unavailable.
• Process applicable approved refunds.
• Provide relevant post-shipment return guidance where needed.

Cancellation & Personal Information

When a cancellation request is submitted, Snappy Golf Cars may use order information and customer contact details to verify the request and process the applicable transaction.

Personal information is handled according to our Privacy Policy .

Policy Changes

Snappy Golf Cars may update this Cancellation Policy when reasonably necessary to reflect changes in fulfillment processes, shipping procedures, custom-order practices, payment systems, customer service processes, or applicable requirements.

The current version will be published on this page.

Transaction-specific terms and applicable mandatory rights will continue to be considered for existing purchases.