Scope of This Shipping Policy

This Shipping & Delivery Policy applies to eligible purchases made through Snappy Golf Cars and explains the general shipping practices applicable to golf carts, parts, accessories, and related merchandise.

The specific shipping method available for an order may depend on the product purchased, inventory location, shipment dimensions, weight, destination, accessibility of the delivery location, and available carrier services.

When a product page, written quotation, invoice, checkout page, or order confirmation provides shipping information specifically applicable to a particular purchase, that information should be reviewed together with this policy.

Customers should also review our Terms & Conditions , which govern use of our website and purchases made through Snappy Golf Cars.

Order Processing & Handling Time

Orders are typically processed within 1–3 business days after payment has been successfully received, confirmed, and where necessary verified.

Processing or handling time refers to the period required to prepare an order for shipment. It may include:

• Confirming successful payment authorization.
• Reviewing order details and customer contact information.
• Confirming product availability.
• Preparing, inspecting, and packaging merchandise.
• Preparing a golf cart for freight transportation.
• Coordinating pickup with a shipping or freight carrier.
• Performing additional verification where reasonably necessary.

Business days generally exclude Saturdays, Sundays, and U.S. federal holidays. Orders placed outside normal processing periods may begin processing on the next applicable business day.

Products That May Require Additional Processing

Certain orders may require more than the standard 1–3 business-day processing period, including:

• Custom or specially configured golf carts.
• Pre-order products.
• Special-order merchandise.
• Made-to-order products.
• Products requiring additional preparation before freight shipment.
• Orders requiring additional payment or identity verification.
• Orders containing multiple products shipping separately.

Pre-order purchases are also subject to our Pre-Order Policy .

Payment must be received and verified before normal processing begins. For more information, see our Payment Policy .

Shipping Destinations

Snappy Golf Cars primarily serves customers in the United States. Shipping availability depends on the product, destination, and available carrier service.

Certain products may not be eligible for delivery to every state, territory, remote area, or international destination due to size, weight, carrier restrictions, legal restrictions, or transportation requirements.

Customers are responsible for providing a complete and deliverable shipping address at checkout.

Where shipping cannot be arranged through the normal checkout process, customers may contact us at contact@snappygolfcars.com or call 864-487-9798 before purchasing to discuss available delivery options.

Shipping Methods

The shipping service used for an order depends primarily on the size and nature of the product.

Standard Parcel Shipping

Smaller products such as eligible accessories, parts, and merchandise may be shipped using standard parcel carriers.

Carrier selection may vary depending on destination, package dimensions, cost, availability, and service level.

Freight Shipping

Complete golf carts and other oversized or heavy merchandise may require specialized freight delivery rather than conventional parcel shipping.

Freight shipments may involve delivery appointments, larger transport vehicles, additional unloading requirements, and direct communication between the carrier and customer.

Expedited Shipping

Expedited services may be available for certain eligible products and destinations when offered at checkout or confirmed by Snappy Golf Cars. Expedited shipping affects carrier transit time and does not necessarily eliminate order processing or handling time.

Shipping Costs

Shipping charges vary because Snappy Golf Cars sells products ranging from smaller accessories and components to full-size golf carts requiring freight transportation.

Shipping costs may be based on factors including:

• Product size and shipping weight.
• Quantity of products ordered.
• Customer delivery address.
• Distance from the applicable shipping location.
• Parcel versus freight delivery requirements.
• Carrier rates.
• Selected shipping service.
• Special handling or delivery services where applicable.

Applicable shipping charges will be displayed during checkout when available or otherwise communicated to the customer as part of the applicable order arrangement.

Customers should review all order charges before submitting payment. Payment information is addressed separately in our Payment Policy .

Estimated Delivery Times

Delivery time is composed of both order processing time and carrier transit time. Shipping estimates therefore begin after the order has been appropriately prepared and transferred to the carrier.

These are estimates rather than guaranteed delivery dates.

A delivery estimate may change after an order is placed due to carrier capacity, weather, transportation disruptions, product preparation requirements, destination restrictions, freight scheduling, or other circumstances.

Golf Cart Freight Delivery

Golf carts are substantially larger and heavier than ordinary parcel shipments. Complete golf carts may therefore be transported through a freight carrier or another suitable vehicle-delivery service.

Freight delivery may require:

• A scheduled delivery appointment.
• A valid and working customer telephone number.
• An adult or authorized recipient to be available at delivery.
• A delivery location accessible by a large transport or freight vehicle.
• A safe area in which the carrier can complete delivery.
• Suitable unloading arrangements when the carrier does not provide unloading equipment.

Delivery Access

Customers purchasing a golf cart should ensure in advance that the delivery destination can reasonably accommodate the applicable transport vehicle.

Restricted roads, gated communities, narrow driveways, low-clearance areas, soft ground, inaccessible properties, or other physical restrictions may prevent standard freight delivery.

If special equipment, redelivery, storage, re-routing, or other additional carrier services become necessary because the delivery location cannot accommodate standard delivery, additional carrier charges may apply where permitted.

Delivery Appointment

Where an appointment is required, the freight provider may contact the customer using the telephone number or other contact information supplied with the order.

Customers should respond promptly to carrier communications and be available during the agreed delivery window.

Shipment Confirmation & Tracking

When tracking information is available, customers will generally receive shipment information after the order has been transferred to the carrier.

Customers should be aware that:

• Tracking information may take approximately 24–48 hours to become active after a label is created.
• Some freight shipments may use carrier reference information rather than conventional parcel tracking.
• Freight carriers may contact customers directly to arrange delivery.
• Tracking estimates can change while an order is in transit.

Customers are encouraged to monitor shipment information and remain available for any required delivery appointment.

Accurate Shipping Address Requirement

Customers are responsible for providing complete and accurate shipping information when placing an order.

This includes, where applicable:

• Recipient's full name.
• Street address.
• Apartment, suite, unit, or building number.
• City.
• State.
• ZIP or postal code.
• Country.
• Working telephone number.
• Valid email address.

If you discover an address error after submitting an order, contact Snappy Golf Cars immediately.

We will make reasonable efforts to update an address before shipment, but an address change cannot be guaranteed after processing or carrier transfer has begun.

Additional carrier, re-routing, return-to-sender, storage, or reshipment costs resulting from incorrect customer-provided information may be the customer's responsibility where applicable.

Order Changes & Cancellations Before Shipment

If you need to cancel or change an order, contact Snappy Golf Cars as soon as possible.

Whether an order can be changed or cancelled depends on its current processing status. Once an order has been prepared, customized, transferred to a carrier, or otherwise entered the shipping process, cancellation may no longer be possible.

All cancellation requests are governed by our dedicated Cancellation Policy .

Please review that policy before requesting cancellation, particularly for special-order, custom, pre-order, or made-to-order merchandise.

Receiving & Inspecting Your Delivery

Customers should inspect delivered merchandise as soon as reasonably possible.

For parcel shipments, examine both the external packaging and the merchandise itself.

For golf carts and freight shipments, customers should inspect the shipment for obvious signs of transportation damage before signing the carrier's delivery documentation whenever reasonably possible.

Look for signs such as:

• Crushed, torn, punctured, or severely damaged packaging.
• Visible impact damage.
• Scratches, dents, broken components, or other obvious transportation damage.
• Missing packages or components identified on the delivery documentation.
• Damage to protective wrapping or shipping materials.

If visible shipping damage is present, photograph the shipment and packaging before the shipment is moved or unpacked further whenever possible.

Note visible damage on the carrier's delivery receipt or documentation before signing where possible.

Damaged Shipments

Snappy Golf Cars takes care to prepare and package merchandise for transportation. Nevertheless, damage can occasionally occur while a shipment is in the custody of a carrier.

If your order arrives with shipping damage, please contact us within 48 hours of delivery whenever possible.

Please provide:

• Your full name.
• Order number.
• Delivery date.
• A description of the damage.
• Clear photographs of the damaged product.
• Photographs of the external packaging.
• Photographs of shipping labels where useful.
• A copy or photograph of any freight delivery receipt noting damage, if applicable.

Do not discard damaged packaging, pallets, protective materials, or related shipping materials until the matter has been reviewed, as the carrier may require them during a shipping claim.

Depending on the circumstances and applicable policies, Snappy Golf Cars may work with the carrier to investigate the issue and determine an appropriate resolution.

Returns, refunds, exchanges, and replacements are subject to our Refund & Returns Policy .

Lost Shipments

If tracking information shows that an order has not progressed for an unusual period or the carrier confirms that a shipment may have been lost in transit, contact Snappy Golf Cars.

We may work with the applicable carrier to locate the shipment, investigate its status, or initiate an appropriate carrier claim.

A replacement, refund, or other resolution will depend on the outcome of the investigation, product availability, carrier findings, and applicable Snappy Golf Cars policies.

Please do not assume that a delayed shipment has been lost simply because a tracking event has not updated. Freight and long-distance shipments can occasionally experience delayed tracking scans.

Packages Marked Delivered

When carrier tracking shows a parcel as delivered but you cannot locate it, customers should first:

• Confirm the shipping address listed on the order.
• Check around the delivery location.
• Check with household members or authorized recipients.
• Check with a building office, reception desk, or property manager where applicable.
• Review any available carrier delivery details.

If the shipment still cannot be located, contact us so available carrier information can be reviewed.

Snappy Golf Cars is generally not responsible for theft or loss occurring after a carrier has confirmed successful delivery to the shipping address provided by the customer, except where applicable law requires otherwise.

Delivery Delays

While Snappy Golf Cars works to provide reasonable delivery estimates, transportation depends partly on third-party carriers and circumstances outside our direct control.

Delays may occur due to factors such as:

• Severe weather.
• Natural disasters.
• Carrier service interruptions.
• Transportation network congestion.
• Peak holiday periods.
• Freight scheduling.
• Road closures.
• Incorrect or incomplete delivery details.
• Customer unavailability for scheduled freight delivery.
• Customs inspections.
• Governmental or regulatory restrictions.
• Events beyond reasonable control.

A carrier delay does not automatically mean that an order has been lost or cancelled.

If a material delay becomes known to us, we may contact the customer using the contact information associated with the order.

Multiple-Item & Split Shipments

Products included in the same order may occasionally be shipped separately.

This may occur when products:

• Require different shipping methods.
• Are located in different inventory locations.
• Have different processing requirements.
• Include both a golf cart and smaller accessories or parts.
• Become available at different times.

As a result, a customer may receive multiple packages, separate tracking information, or deliveries on different dates.

International Shipping

Snappy Golf Cars may offer international shipping for selected products and destinations where appropriate carrier service is available.

International availability is not guaranteed for every product.

Where international delivery is available, estimated transit may generally be approximately 7–21 business days or longer depending on destination, transportation method, customs procedures, and other factors.

Customs, Duties & Import Charges

Unless specifically stated otherwise as part of the applicable order, international customers are responsible for destination-country charges that may apply, including:

• Import duties.
• Customs charges.
• Import taxes.
• Brokerage charges.
• Local government fees.
• Other destination-country charges.

These charges are generally determined by authorities or third parties in the destination country and are not necessarily included in product or shipping prices displayed by Snappy Golf Cars.

International customers are also responsible for determining whether the product they purchase may legally be imported, registered, possessed, or used in their destination jurisdiction.

Snappy Golf Cars cannot guarantee customs-clearance times and is not responsible for delays caused solely by customs or destination-country authorities.

Refused, Missed & Undeliverable Deliveries

Customers should ensure they are available for scheduled freight deliveries and that the delivery address can receive the ordered product.

If delivery cannot be completed because of customer-provided information, missed appointments, refusal of a shipment without authorization, inaccessible delivery conditions, or another customer-controlled issue, the carrier may assess additional charges.

Such costs may include, where applicable:

• Redelivery charges.
• Storage fees.
• Return freight.
• Address correction charges.
• Re-routing charges.

If you intend to refuse delivery because the shipment appears damaged, contact Snappy Golf Cars as soon as possible and document the condition of the shipment.

Returns After Delivery

Shipping and returns are related but separate processes.

Under the current Snappy Golf Cars Refund & Returns Policy , eligible returns may be requested within 14 days of delivery, subject to the requirements, exclusions, and procedures stated in that policy.

Customers should not ship a product back to Snappy Golf Cars without first following the return process described in the Refund & Returns Policy.

Golf carts and oversized products may have additional logistical requirements because of their size, weight, and freight cost.

Product Condition Upon Delivery

Product condition information should be reviewed before purchasing, particularly where a product is identified as new, used, refurbished, reconditioned, or otherwise described on its product listing.

For additional information about how product condition is described, please review our Product Condition Policy .

Information concerning product authenticity is available through our Product Authenticity Policy .

Promotional Shipping Offers

From time to time, Snappy Golf Cars may offer promotional shipping incentives or other promotional arrangements.

Any promotion may have its own eligibility requirements, qualifying products, minimum purchase amount, geographic restrictions, start and end dates, exclusions, or other conditions.

Promotional offers are subject to the applicable offer terms and our Promotional Terms & Conditions .

Unless explicitly stated, a promotional shipping offer should not be assumed to apply to oversized golf carts, freight deliveries, special handling charges, international shipments, or other excluded products.

Payment & Shipping Verification

Orders generally enter normal processing after successful payment confirmation.

For fraud prevention, payment security, or order accuracy, Snappy Golf Cars may reasonably review information associated with an order before shipment.

This may include verification of billing details, shipping details, customer contact information, payment authorization, or order information.

A verification request may temporarily delay processing until the required information has been confirmed.

Please see our Payment Policy for additional payment-related information.

Customer Responsibilities

To help ensure smooth order fulfillment and delivery, customers are responsible for:

• Providing accurate billing and shipping information.
• Providing a valid email address and telephone number.
• Reviewing order details before submitting payment.
• Monitoring shipment or carrier communications when provided.
• Being available for scheduled freight delivery when required.
• Ensuring adequate delivery access for golf carts and oversized products.
• Inspecting shipments promptly upon receipt.
• Reporting shipping damage promptly and preserving supporting evidence.
• Following the approved return procedure before sending merchandise back.

Shipping Policy Updates

Snappy Golf Cars may update this Shipping & Delivery Policy when reasonably necessary to reflect changes in our fulfillment practices, available shipping services, carrier requirements, products, or applicable operational requirements.

The most current version will be made available on this page.

Where an order has already been placed, the applicable order confirmation and terms in effect for that transaction will continue to be considered together with any mandatory legal requirements.